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🔥ITIL® 4 Foundation Certification Training -
Welcome to our video on Incident Management Full Course 2025 from Simplilearn. In this video, we’ll dive deep into the crucial world of incident management and its relationship with ITIL. We'll explore why incident management is essential for businesses and IT services, with a detailed example to illustrate its impact. Key topics covered include identifying and recording incidents, properly alerting and involving the right teams, categorizing incidents for effective identification and handling, assigning priorities based on urgency and impact, analyzing and understanding incidents thoroughly, resolving incidents, and documenting solutions. We’ll also discuss best practices in incident management and important tools that can streamline and improve your efforts.
00:00:00 - Introduction to ITIL Full Course 2025
00:57:12 - ITIL Expert Course
01:07:52 - Problem Management in ITIL
01:17:04 - Incident Management
01:42:38 - ITIL Exam Preparation
02:46:20 - CRM
You can also go through the slides here:
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✅About ITIL® 4 Foundation Certification Training Course
This ITIL certification introduces learners to ITIL V4 Certification, the newest version of the ITIL 4 exam, to understand and improve an IT-enabled enterprise. This ITIL V4 certification training will help you understand the concepts, languages
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2025/07/03
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